Sunday, February 01, 2009

How to Start a Call Center – And Have the Phone Bells and Cash Counters Ringing Simultaneously!

You have heard a lot about the Business Process Outsourcing (BPO) industry all across the world, especially in India, and the kind of prosperity that it has brought about to a large section of society. Hearing this, you have often wondered about the manner in which you could be a part of this booming phenomenon – strictly from an entrepreneurial perspective. So why don’t you give it a try, and as an allegory to Nike’s iconic catch line, ‘Just do it’?

It essentially involves setting up a sizeable facility to accommodate appropriate numbers of call center executives, who could either make or receive calls on behalf of your clients. Computers, telephone lines and Internet connectivity are mandatory requirements, along with other relevant internal and external support infrastructure mechanisms. The most obvious requirement though would continue to be the sustained patronage of existing clients, along with the on-going ‘coming on board’ of new clients.

This business is a lot about volumes, so the more calls your executives make or receive on behalf of your clients, more would be your profits. And costs do not tend to go up in direct proportion to the volumes of calls made or received. They in fact increase at a much slower pace.

Once the processes are put in place, the work is easy to undergo, on an ongoing daily basis. The relatively mechanical nature of the work makes it easy to train executives and bring them up to desired performance levels quickly. So do not wait any further – if a call center is what you have been planning to start, go ahead and do it right away, there is huge and easy income just waiting to be made!

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